Terms and conditions

 

 

 
Delivery Time  
 
     
  All orders except for Custom Equipment including Wheelchairs, Scooters, Lift Chairs and Stair Lifts usually ship within 2 business days.
Custom Manual Wheelchairs and Lift Chairs take an average of 2 weeks to reach the customer. Motorized Wheelchairs and Electric Scooters take 1-3 weeks depending on the model and color. Custom power wheelchairs , mobility scooters (extra wide, etc.), and stair lift take approximately 3-4 weeks. 
In the event that your order cannot go out in the above mentioned time you will be contacted immediately. You can either cancel the order or wait for shipment.
If we cannot reach you to make a delivery we will reattempt to deliver for up to one week at which time we will return the order and charge you a 25% restocking fee. (Notice: Stair Lifts and Vertical Platform Lifts are not returnable)
 
     

 

 
Return Policy  
 
     
  We want you to be completely satisfied with your purchase. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:
  • Product must be unused, clean and not damaged
  • Original packaging and materials intact (i.e. instructions, warranty information)
  • Return shipping costs are the responsibility of the customer
 
     

 

 
Restocking Fees  
 
     
  A 25% restocking fees applies to all returns.  
     

 

 
No Returns  
 
     
  There are no returns on the following categories of products: hospital beds & Related, custom wheelchairs, lift chairs, wound care, incontinence items, masks, braces, stockings, shoes, and bath safety products.  
     

 

 
Return Process  
 
     
  To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:
  1. Call or email to request Return Authorization Number (RA)
  2. Warehouse must receive item within 15 days of an RA# being issued
  3. Report via phone or email a tracking number to customer service
  4. Items sent without an RA number cannot be credited
 
     

 

 
Refunds  
 
     
  All credits will be given after receipt and warehouse inspection approval.  
     

 

 
Cancellations  
 
     
  If you cancel your order after it has already shipped we consider it a return and the above policies apply.